Frequently Asked Questions

Flight following is a service where an operations center monitors aircraft throughout their flight, tracking position, weather conditions, and potential issues. It's critical for aviation safety because it provides an additional layer of oversight. Catching problems early, facilitating communication with ground resources, and providing pilots with real-time support when unexpected situations arise.

While automated systems can track aircraft position, they lack the judgment and proactive communication that human operators provide. Our team doesn't just monitor data — we interpret situations, make phone calls when something doesn't look right and coordinate with ground resources.

We support a wide range of aviation operations including flight training, utility work (power line inspection, construction support), charter and VIP transport, EMS and medical transport, law enforcement, search and rescue, and firefighting support. Our services are scalable and can be customized to meet the specific needs of your operation.

No. While Sentinel OCC's parent company operates in the helicopter industry, we support both helicopter and fixed-wing operations. Our flight following services are designed to enhance safety for all aircraft types, regardless of whether you operate helicopters or fixed-wing aircraft.

Yes. Aviation doesn't stop at 5 PM, and neither do we. Our operations center operates 24 hours a day, 7 days a week, 365 days a year. Whether you're flying a night vision operation at midnight or a charter flight on a holiday weekend, our team is monitoring and ready to assist.

Sentinel OCC integrates seamlessly with Spidertracks units, providing you with real-time tracking, incident alerting, and direct communication capabilities. If you don't already have a Spidertracks device, our team can help you get set up with Vellox Group during onboarding.

Pricing is based per aircraft. We offer flexible packages designed to fit operations of all sizes — from single-aircraft operations to large EMS or law enforcement fleets. Contact us for a customized quote tailored to your specific needs.

Yes. Our team works closely with operators to ensure seamless integration with existing workflows. We can coordinate with your dispatch procedures and provide documentation that fits your operational requirements.

Most operators are fully operational within 1-2 weeks of signing up. We begin with an onboarding call to understand your specific needs, configure your tracking integration, and train your team on communication procedures. Contact us to start the process.